Shipping & Returns
Where does LolaVie ship?
We ship to the United States, Canada, the United Kingdom, APO/FPO/DPO military addresses, and the following territories – Puerto Rico, Virgin Islands, American Samoa, Micronesia, Guam, and the Northern Mariana Islands. While we do not ship to interna
What are my shipping options?
We offer ground shipping as our standard shipping option on all orders. Due to increased demand, orders may experience delays in transit. LolaVie does not guarantee order delivery dates and is not responsible for carrier processing delays. Currently,
What's in my shipment?
When your order arrives, inside you’ll find the product(s) you purchased and appropriate packing materials. That’s it. In our efforts to be more sustainable, we have chosen to send order receipts to your inbox rather than including physical copies in
What's the LolaVie return policy?
We're sorry if you didn't love your purchase. For US customers, if there is an issue with your product(s), please contact us at [email protected] within 30 days of receiving your order to initiate a free return. We, unfortunately, cannot accept ret
What’s the December 2025 holiday shipping schedule?
Given the holiday rush and global shipping delays, we, unfortunately, cannot guarantee holiday delivery times. The below guidance has been provided by our carriers in an effort to arrive by Christmas, but again, it is important to note that delivery
Are there any restrictions on the shipping of certain items?
Currently, we can only ship the Lightweight Hair Oil and Peptide Plumping Volume Spray within the continental United States (48 contiguous states) due to its product classification. We can also ship these items to Alaska & Hawaii via expedited shippi