Here at LolaVie, our priority is your genuine happiness with our products. If you require assistance or have any questions, please send us a message directly with this form or reach out to our Customer Satisfaction Team.

LolaVie

LolaVie Help Center

How do you pronounce LolaVie?

Does Jennifer Aniston own LolaVie? How involved is she?

Where does the brand name come from?

What makes LolaVie different from other naturally-derived haircare brands?

Where is LolaVie based and where are LolaVie products manufactured?

Is LolaVie for my hair?

Where does LolaVie ship?

About the Brand

What are my shipping options?

What's in my shipment?

What's the LolaVie return policy?

Are there any restrictions on the shipping of certain items?

Shipping & Returns

Do you offer sales, promotions, and discounts on products?

How do I choose a free gift?

How do I get a free LolaVie Dog Toy?

Promotions & Offers

How do I sign up for the LolaVie mailing list?

Can I order LolaVie products without creating an account?

What should I do if I've forgotten the password to my LolaVie account?

Account

Where can I buy LolaVie?

How do I know if my order was submitted successfully?

How do I change or cancel an order?

How long does it take for my order(s) to process?

Orders

What is the subscription program?

How do I join?

What happens after I join the program?

How do I change shipment frequency?

How do I view my future deliveries?

How do I combine items to be in the same order?

Need help placing or managing your subscription order(s)?

Can I change my method of payment for future orders?

How do I make changes to my account information?

How do I change my subscription order date?

How do I skip a delivery?

How do I cancel my subscription?

What credit cards and payment methods are accepted?

Subscriptions

Does LolaVie collect taxes and duties?

How do Shop Pay Installments work?

Does using Shop Pay Installments affect my credit score?

What if I have questions about Shop Pay, who do I contact?

What happens if I am refunded for an order that uses Shop Pay?

Which payment methods are accepted for Shop Pay Installments?

Can I add an item to an existing Shop Pay order?

Payment

Do LolaVie products contain artificial preservatives?

Are LolaVie products vegan?

Are LolaVie products cruelty-free?

What about all of those "no-no" ingredients I keep reading about?

Why does LolaVie use the term "naturally-derived" instead of just "natural?"

What about my extensions? Can LolaVie be used on them?

Ingredients

How does the LolaVie eGift Card work?

What can't I do with the LolaVie eGift Card?

Does the LolaVie eGift Card expire?

What if something happens to my LolaVie eGift Card or I am having trouble using it?

eGift Cards

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