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Payment

What credit cards and payment methods are accepted?

We currently accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB), Diner’s Club, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay and PayPal. When selecting the PayPal option at checkout, you will be directed to the PayPal

Does LolaVie collect taxes and duties?

To the extent that we are required by law to charge and collect taxes and duties on products that we sell, such taxes and duties are charged based on the laws applicable to the location to which the order is being shipped or delivered. At checkout, a

Can I change my method of payment for future orders?

Yes. In your account, find the billing section under ‘MY SUBSCRIPTIONS’, click edit, and you will be taken to a new page where you can enter further payment information. This changes the payment information for each one of your subscriptions at once.

What's the LolaVie return policy?

We're sorry if you didn't love your purchase. For US customers, if there is an issue with your product(s), please contact us at [email protected] within 14 days of receiving your order and we will do our best to resolve it for you. We, unfortunatel

How do Shop Pay Installments work?

Think of Shop Pay as Shopify's native 'wallet' - it works similar to Apple Pay and Google Pay. If you have a store account created within the LolaVie website, Shop Pay can be set to remember your shipping address, key contact info, and preferred meth

Does using Shop Pay Installments affect my credit score?

No. If you choose to pay for your order in the recommended four biweekly installments, then your credit score is NOT impacted. If you choose to pay for your order in monthly payments, and fail to make payments on time, then your credit score might be

What if I have questions about Shop Pay, who do I contact?

If you have questions about your installments, making a payment, or managing your Shop Pay account, please visit: https://shoppay.affirm.com/help/s/. If you have general questions about Shop Pay or the Shop app, please visit: https://help.shop.app/hc

What happens if I am refunded for an order that uses Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:. If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you

Which payment methods are accepted for Shop Pay Installments?

Shop Pay Installments is available for purchases made using a credit and debit card. Capital One cards aren't accepted. Customers that choose a monthly payment option can only pay with a debit card.

Can I add an item to an existing Shop Pay order?

If you add an item to an existing order made using Shop Pay Installments, then an invoice is created for the outstanding balance; this will be sent directly to you via the email provided at checkout. You are required to pay for the outstanding balanc