Here at LolaVie, our priority is your genuine happiness with our products. If you require assistance or have any questions, please send us a message directly with this form or reach out to our Customer Satisfaction Team.

LolaVie

<p id="isPasted" style="box-sizing: border-box; text-rendering: geometricprecision; margin-top: 0px; margin-bottom: 1rem; color: rgb(33, 37, 41); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re sorry if you didn&apos;t love your purchase. For US customers, if there is an issue with your product(s), please contact us at <a href="mailto:support@lolavie.com" style="box-sizing: border-box; text-rendering: geometricprecision; color: rgb(0, 86, 179); text-decoration: underline; background-color: transparent; cursor: pointer;">support@lolavie.com</a> within 14 days of receiving your order and we will do our best to resolve it for you.</p><p style="box-sizing: border-box; text-rendering: geometricprecision; margin-top: 0px; margin-bottom: 1rem; color: rgb(33, 37, 41); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We, unfortunately, cannot accept returns from international (non-US) customers at this time.</p>

We're sorry if you didn't love your purchase. For US customers, if there is an issue with your product(s), please contact us at support@lolavie.com within 14 days of receiving your order and we will do our best to resolve it for you. We, unfortunatel

What's the LolaVie return policy?

Payment

How do you pronounce LolaVie?

Does Jennifer Aniston own LolaVie? How involved is she?

About Us

Where does the brand name come from?

What makes LolaVie different from other naturally-derived haircare brands?

Sustainability

Where is LolaVie based and where are LolaVie products manufactured?

Is LolaVie for my hair?

Will LolaVie be launching more products?

Where does LolaVie ship?

About the Brand

How do I sign up for the LolaVie mailing list?

Can I order LolaVie products without creating an account?

What should I do if I've forgotten the password to my LolaVie account?

Account

What are my shipping options?

What's in my shipment?

Shipping & Returns

Where can I buy LolaVie?

How do I know if my order was submitted successfully?

How do I change or cancel an order?

How long does it take for my order(s) to process?

Do you offer sales, promotions, and discounts on products?

Orders

What is the subscription program?

How do I join?

What happens after I join the program?

How do I change shipment frequency?

How do I view my future deliveries?

How do I combine items to be in the same order?

Need help placing or managing your subscription order(s)?

Can I change my method of payment for future orders?

How do I make changes to my account information?

How do I change my subscription order date?

How do I skip a delivery?

How do I cancel my subscription?

What credit cards and payment methods are accepted?

Subscriptions

Does LolaVie collect taxes and duties?

How do Shop Pay Installments work?

Does using Shop Pay Installments affect my credit score?

What if I have questions about Shop Pay, who do I contact?

What happens if I am refunded for an order that uses Shop Pay?

Which payment methods are accepted for Shop Pay Installments?

Can I add an item to an existing Shop Pay order?

Do LolaVie products contain artificial preservatives?

Are LolaVie products vegan?

Are LolaVie products cruelty-free?

What about all of those "no-no" ingredients I keep reading about?

Why does LolaVie use the term "naturally-derived" instead of just "natural?"

What about my extensions? Can LolaVie be used on them?

Ingredients

Promotions & Offers

How does the LolaVie eGift Card work?

What can't I do with the LolaVie eGift Card?

Does the LolaVie eGift Card expire?

What if something happens to my LolaVie eGift Card or I am having trouble using it?

eGift Cards

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Jennifer Aniston

Sustainability

Cruelty-Free

HELP CENTER

What's the LolaVie return policy?Updated 9 months ago

This Is It, 36 Absolutely *Fantastic* Beauty Products We Tried in September

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Sustainability

Cruelty-Free

What's the LolaVie return policy?Updated 9 months ago

This Is It, 36 Absolutely Fantastic Beauty Products We Tried in September